Frequently Asked Questions

We do our best in making sure that you get paid as soon as possible. But we need to take certain measures and mark everything working before we proceed. Depending upon the condition of your device, the payment can take up to 4 working days.

The payment can be transferred to your bank account, or the payment can also be deposited to your PayPal account. Depending upon how you choose to receive it, you will get paid. We ask for your payment details at the end of the process, this is because we then delete your payment details from our system.

If you have choosen a DPD collection, this will bring a DPD pink swap it box. It contains all the packing to keep it safe, just place your laptop and charger into the pink box. It will then be sealed by the driver. If you choose to send the laptop yourself, We will send you a free label. Package the laptop in a box with padding to make sure it is safe to be in the courier network. What we don’t want is any damage to be made to your device. If you choose to drop the package of yourself at a Drop off point then we will give you an extra £5 on top of your price.

No, you don't have to pay a dime for any handling or postage charges. The laptop will be picked from your doorstep any day of your choice. If you choose to send it yourself, the postage is still free we will supply the label, and you will earn an extra £5 on top of your price.

Our aim is solely to provide customers with a simple easy and cost-effective way to recycle their laptops. Sell Your Laptop is owned by FYL Recycled IT Ltd. Our Company Registration number is 13827595 and our VAT number is 424154326

You can go ahead and delete all your data if you have spare time but don’t worry if you can't as we wipe all data from the hard drives after receiving them anyway.

We are committed to providing a high-quality legal service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details. Once we have looked into your complaint, we will get in touch with you within 14 days and give you an outcome of the decision depending on the type of complaint. If you are not happy with our response you can get in back in touch with us and we can provide a solution for you if possible. What if I receive a better quote from someone else ? We can assure you that our quote is genuine and best for the product you list but in case you receive a better quote from another company, you can give us a call and I am sure if worth the price, we will beat it.

If the device that we receive does not match the original description you gave, we will email you with a revised quote and let you know why we are revising it. This could be an increase or decrease in price depending on the results found. If you wish to proceed, we will process your device and issue payment. If you decline the revision, we will ship your item back to you free of charge. If you enter a laptop / Mac with the incorrect specifications and it is a Model/Year we no longer accept due to its age and it was not listed on any choices given, then you as the customer will be liable for the cost of shipping of £15.00.  This will be payable before the Mac is returned to you.

We guarantee to completely eradicate all of your data on your laptops. We guarantee a top-notch level of customer service, support and not to mention the best prices for your devices.

Simply visit our online quote tool page, fill in your laptops details and you will be given a price instantly on the screen.

The website prices change on a daily basis, so we suggest securing your price as soon as possible but quotes are held for 14 days after you confirm an order.

There is no charge for any laptops returned to the customer. Your laptop will be returned within 14 days.